Shipping & Delivery

1. Where we ship

We ship prepaid orders to serviceable PIN codes in India. We do not currently offer cash on delivery on this build. International shipping is not on offer unless a listing says so.

Seller: Desi Tekai Business Solutions Private Limited. Dispatch origin will be stated on the consignment (typically a packing shed or fulfilment point in India). Registered office: 80/69 Nyay Path, Madhyam Marg, Mansarovar, Jaipur, Rajasthan, India, 302020. Not registered under GST.

2. When we pack

In-stock packs are usually handed to the courier within 1–3 business days after payment (Monday–Saturday, excluding public holidays and mill-weekly offs). Seasonal nolen and crate SKUs may wait for a boil; the listing will say if a batch is made to order.

You will receive a tracking id by email when we have a waybill. ‘Business days’ do not include the day you pay if you pay after noon.

3. How long the road takes

After pickup, metros and large cities typically see 3–7 business days. Other serviceable PIN codes typically see 5–10 business days. Hill, island, and some north-eastern PIN codes can take longer, and a courier may mark them serviceable only to a nearby town.

These are ordinary Indian parcel times, not a guarantee. Floods, strikes, and festival backlogs happen. If a pack is silent for more than 10 business days after pickup, write to us; we will trace it.

4. Dispatch fee

Orders of ₹799 or more (before the dispatch line) ship free inside serviceable India. Below that, a dispatch fee of ₹79 is added at checkout. The fee is a contribution to the courier, not a second product.

If we split a crate because a line is late from the shed, you are not charged a second dispatch fee.

5. Delivery attempt and risk

Keep your mobile reachable. Couriers in India often call from unknown numbers. If two or three attempts fail, the bag may return to us. We will write before we treat it as abandoned. A returned bag can be reshipped at the then-prevailing dispatch fee, or refunded less the outbound courier cost if the failure was an unreachable phone or a wrong PIN you entered.

Photograph a smashed box before you sign “received in good condition” if the bag already looks wrong. Title passes on handover to the courier; we still stand behind transit damage under the Refund policy — that is our arrangement with you, not a waiver of the carrier’s duty.

6. Food in transit

We pack blocks and powder to survive an Indian parcel belt. Jaggery may still sweat in a hot truck. A little surface oil or a softened edge after a heat wave is not automatically a defect. Broken jars, wet sugar, and pest ingress are.

We may refuse to ship nolen or kakvi to a PIN that has no cold-chain and a week-plus dwell; we will refund that line rather than cook it in a go-down.

7. Contact

Questions on a live waybill: founder@thegudco.in. Grievance officer: Saumya Dutta. Same 48-hour acknowledgement and one-month disposal as on the other policy pages.